The terms and conditions stated herein (collectively, this “Agreement”) constitute a legal agreement between you (the “Customer”) and Managed by Stress-Free Maids, LLC (the “Company”). By using or receiving any goods or services supplied to the Customer by the Company (together with the website located at https://stressfreemaid.com , collectively, the “Services”), and downloading, installing or using any associated software or mobile or tablet application supplied by the Company, the purpose of which is to enable the Customer to use the Service (collectively, the Software ”), the Customer hereby expressly acknowledges and agrees to be bound by the terms and conditions of this Agreement, and any future amendments and additions to this Agreement as published from time to time at https://www.stressfreemaid.com/terms-conditions .
The Company reserves the right to modify the terms and conditions of this Agreement or its policies relating to the Service or Software at any time, effective upon posting of an updated version of this Agreement at https://www.stressfreemaid.com/terms-conditions. The Customer is responsible for regularly reviewing this Agreement. Continued use of the Service or Software after any such changes shall constitute the Customer’s consent to such changes.
Stress-Free Maids, LLC’s services are available only to, and may only be used by, individuals who are 18 years and older who can form legally binding contracts under applicable law. You represent and warrant that you are at least 18 years old and that all registration information you submit is accurate and truthful. Stress-Free Maids, LLC may, in its sole discretion, refuse to offer access to or use of the Site to any person or entity and change its eligibility criteria at any time. This provision is void where prohibited by law and the right to access the Site is revoked in such jurisdictions.Individuals under the age of 18 must at all times use Stress-Free Maids, LLC’s services only in conjunction with and under the supervision of a parent or legal guardian who is at least 18 years of age. In all cases, the adult is the merchant and is responsible for any and all activities.
You agree to comply with all local laws regarding online conduct and acceptable content. You are responsible for all applicable taxes. In addition, you must abide by Stress-Free Maids, LLC’s policies as stated in the Agreement (if applicable to your activities on or use of the Site) as well as all other operating rules, policies and procedures that may be published from time to time on the Site by Stress-Free Maids, LLC, each of which is incorporated herein by reference and each of which may be updated by Stress-Free Maids, LLC from time to time without notice to you.
Terms of service and policy apply to any users on our site or anyone making contact with the Stress-Free Maids LLC organization in anyway or form.
Stress-Free Maids, LLC is a platform through which customers schedule jobs and providers are assigned to complete the job. When a job is posted and at Stress-Free Maids, LLC’s discretion, we may pre-authorize a payment card. We assign a provider(s) to do the job based on their location and other criteria. Once a job has been completed Stress-Free Maids, LLC collects payment from the customer and pays the provider(s). Stress-Free Maids, LLC takes a commission for introducing the parties. Stress-Free Maids, LLC does not allow cash transactions.
It is free to register with Stress-Free Maids, LLC. You must be registered before you can schedule a job and we will ask you to provide certain information including your mobile number and payment card or account details. As a provider you will register with Stress-Free Maids, LLC as part of an on-boarding process, which confirms that you can do Stress-Free Maids, LLC jobs.
You understand and agree that Stress-Free Maids, LLC acts as an agent and is not a party to agreements entered into between customers and providers. Stress-Free Maids, LLC is not an employment agency and has no control over the conduct or suitability of customers and providers to post or complete the jobs, and that the satisfactory completion of a job is solely determined between the parties. It is a condition of use of the services that the parties acknowledge they have complete control over their own conduct and the outcome of the services, and Stress-Free Maids, LLC disclaims all liability in this regard.
We will attempt to match you with service professionals near your area. We do not guarantee that we will be able to match your service needs with a service professional or that there are service professionals in your area that are either capable or willing to complete your service needs.
Although we take steps to examine the credentials of our listed service professionals, we make no representations or guarantees regarding the skills or representations of such service professional or the quality of their work if you elect to retain their services. Service Professionals, by offering services through the Site, warrant and represent that they, and their employees, contractors, subcontractors, agents or employees who may perform work for them, are certified, bonded, insured and properly and fully licensed, as required by applicable laws or regulations to which they may be subject in the jurisdiction or jurisdictions in which they offer their services and in relation to the specific service they offering the Site user. Stress-Free Maids, LLC may review license information provided by Service Professionals either at the request of the Service Professional or at the discretion of Stress-Free Maids, LLC, but cannot guarantee the accuracy or completeness of any such information, or guarantee that a Service Professional is qualified to perform any given service. It is entirely up to you to evaluate a service professional’s qualifications; Stress-Free Maids, LLC does not endorse or recommend the services of any particular service professional. You are responsible for entering into a direct contract or otherwise reaching an agreement with a service professional. Stress-Free Maids, LLC is not an agent of the service professionals and the service professionals are not employees of Stress-Free Maids, LLC. Stress-Free Maids, LLC shall have no obligations or involvement if any dispute arises between you and the Service Professional. IF THERE IS A DISPUTE BETWEEN PARTICIPANTS ON THE PLATFORM, OR BETWEEN REGISTERED USERS OR ANY PLATFORM USER AND ANY THIRD PARTY, YOU ACKNOWLEDGE AND AGREE THAT STRESS-FREE MAIDS, LLC IS UNDER NO OBLIGATION TO BECOME INVOLVED. Site users are responsible for taking safety measures prior to engaging into an agreement with a Service Professional. Stress-Free Maids, LLC is not responsible for any safety precautions. Safety precautions include validating member’s (customer verifies pro; pro verifies customers) criminal records, certifications, credentials, etc. You are solely responsible for taking reasonable precautions and make whatever investigation or inquiries you deem necessary or appropriate before proceeding with any online or offline transaction with any third party, including without limitation, Service Professionals and Service Users.
Stress-Free Maids, LLC is not responsible and does not perform any of the services requested by you in your service request. Applicable federal, state and local laws govern the terms of any contracts between you and service professionals.
Any disputes between you and a professional will be resolved between you and the service professional directly. YOU HEREBY AGREE TO RELEASE ANY OFFICERS, DIRECTORS, AFFILIATES, MEMBERS, SUCCESSORS, ATTORNEYS, EMPLOYEES, AND AGENTS OF KING OF MAIDS, LLC AND FROM ANY DAMAGES OR CLAIMS (INCLUDING CONSEQUENTIAL AND INCIDENTAL DAMAGES) OF EVERY KIND OR NATURE, SUSPECTED AND UNSUSPECTED, KNOWN AND UNKNOWN, AND DISCLOSED OR UNDISCLOSED, ARISING OUT OF OR IN ANY WAY CONNECTED WITH SUCH DISPUTES AND YOUR DEALINGS WITH SERVICE PROFESSIONALS. Service Professionals are not permitted to use the Site to post for employment positions that violate any federal, state or local laws in expressing preference or limiting employment based on race, color, religion, sex, national origin, age, handicap or other protected class. Stress-Free Maids, LLC will use its best efforts to remove any known posting that violates these provisions. Customer must provide specific products they want the provider to use.
Offers, Promotions and Referrals
Stress-Free Maids, LLC may make available to you offers, discounts and other promotions, including our referral programs (each a “Promotion,” collectively “Promotions”). Promotions may expire and are subject to change without notice. Promotions, including payments and rewards received as a result of any Promotion, are nontransferable and cannot be combined with any other Promotion or redeemed for cash. In order to secure jobs for Service Providers using our platform, Stress-Free Maids, LLC offers promotions/discounts and time to time, the Service Provider(s) may be subject to receive payment out of the discounted rate.
Additionally, rewards such as gift cards, gift certificates and vouchers that are issued by a third-party in connection with a Promotion may be subject to additional terms and conditions imposed by such third-party issuer. Stress-Free Maids, LLC does not guarantee the timing of Payments or rewards. Payments and rewards may be subject to state and federal taxes. Stress-Free Maids, LLC may require you to submit a completed I.R.S W-9 form as a condition of eligibility for any Promotion and issue I.R.S. form 1099-MISC to you as a result of receiving any payment or reward in connection with any Promotion. Promotions are subject to additional terms and conditions. In the event of any conflict between these Terms and Conditions and the terms and conditions of any Promotion, the terms and conditions of the promotions will control.
Refer a Friend and Referral fee
$5,000 Referral fee will be charged by Stress-Free Maids, LLC fee when our present or ex workers work outside of Stress-Free Maids.
You will also be entitled to receive the Refer a Friend Bonus (the “RF Bonus”) if: Following a referral by you of a friend to Stress-Free Maids, LLC (in accordance with the referral procedure of King of Maids, LLC), the friend opens a user account with Stress-Free Maids, LLC, When gaining a lot of referral credits you must make sure each credit comes from a new invite friend. If either you or the Friend are entitled to receive any other bonus, prize or benefit from Stress-Free Maids, LLC in connection with the activities that give rise to the entitlement to the RF Bonus, then you and the Friend will receive the higher of the RF Bonus or the other bonus, prize or benefit to be decided at the sole discretion of Stress-Free Maids, LLC.
There is no limit on the number of RF Bonuses you may receive, subject to these terms and conditions. For the avoidance of doubt, it is hereby clarified that an RF Bonus will be granted once per Friend. Stress-Free Maids, LLC’s decision is final on all matters relating to the awarding of the RF Bonus and shall not be subject to review or appeal by you or any third party.
Use of the Services
As a User of the Services you agree to the following:
To register and create an account for your personal or business use only. You may not authorize others to use your account and you may not assign or transfer your account to any other person or entity. You may register only one account. You are responsible for keeping any registration details confidential including your password. You acknowledge that Stress-Free Maids, LLC is not responsible for any third party access to your account and the consequences thereof, howsoever caused.
The mobile apps are intended to be used in the United Kingdom, USA and Canada only and there may be further geographical limitations for use of the Services within the UK, USA and Canada as amended from time to time. As a Customer you may Post Jobs that are to be completed within the country stipulated only.
You assume all risk when using the Services, including, but not limited to, any risks associated with interacting with other people. You acknowledge that Stress-Free Maids, LLC is not able to guarantee the accuracy of information provided to you by other people and that you should confirm such information to your own satisfaction before you engage with them.
Stress-Free Maids, LLC will assign a Posted Job to a Provider(s) who we consider best able to do the Job.
Stress-Free Maids, LLC reserves the right, but is not under any obligation, to monitor information that is submitted to the mobile apps and to remove such information or material that in our sole opinion violates any applicable law, either the letter or spirit of this Agreement, or upon the request of a third party.
Account and Registration
In order to Post a Job or be assigned a Job that has been posted you must register and create an Account with Stress-Free Maids, LLC. This is done directly with the Stress-Free Maids, LLC mobile app. The Customer app is available for free download from the Apple and other app stores. The Provider app is distributed at our sole discretion during Provider On-Boarding.
It is possible to register with Stress-Free Maids, LLC using login information with other third party social networking sites including, but not limited to Facebook. If you use Facebook or other third party social networking sites you warrant that you are entitled to disclose to Stress-Free Maids, LLC your third party login information without breach of the terms and conditions of the third party site. By granting Stress-Free Maids, LLC access to your third party account you acknowledge that Stress-Free Maids, LLC will access certain information and may store and use this information.When you create an Account with Stress-Free Maids, LLC we ask you to provide information about yourself, including payment information. You warrant that the information you provide is true, that it relates to you and is entirely accurate. We may, at our sole discretion, take steps to validate any identification, payment or other information you provide to Stress-Free Maids, LLC. We may use third party agencies to undertake this validation, and in accepting these Terms you accept Stress-Free Maids, LLC may take such steps to confirm your identity and other details you provide. We may reject the creation of an Account at our absolute discretion.
When you register as a Stress-Free Maids, LLC Provider we will ask you for more information, which may include ID, proof of address, social security number and right to work in the UK, USA and Canada. We may ask you for evidence that you hold public liability insurance. We also ask for your bank account details. It is a condition of registering with Stress-Free Maids, LLC as a Provider that you hold a UK, USA or Canada bank or building society account into which payments from Stress-Free Maids, LLC will be made.
It is a condition of the use of Stress-Free Maids, LLC that you provide us with your mobile phone number.
Stress-Free Maids, LLC takes reasonable steps to On-Board Providers who are experienced in the Services they provide. We check ID, proof of address and right to work and take reasonable steps to determine experience, which may include reference checking. The Parties may review each other at the end of a Job and these reviews may be available to provide assurance. Stress-Free Maids, LLC does not accept liability on the suitability of the Provider(s) to do Jobs or the quality of the outcome.
Descriptions of Job
As a Stress-Free Maids, LLC Customer you can create a Job. The Job will include a description, location and a price that is predetermined by Stress-Free Maids, LLC, either per hour or per job. You may also upload photographs relating to the Job and in so doing you agree not to submit photographs that are likely to offend. Likewise, providers may upload photos relating to the Job for quality assurance purposes.
Stress-Free Maids, LLC will assign a Provider(s) to the Job and the Provider(s) will normally be available within two hours if not immediately. We provide an estimate of the arrival time at the time of posting the job; this time is indicative and may vary.
You may cancel a Job anytime; after the given period displayed on the applications or website, the minimum fee will be charged. If cancelled within the grace period displayed, no fee will be due. If our professionals arrive at the job location and are unable to contact you or gain access to the job location they will message and attempt to contact you for 20 minutes, after which you will be charged the minimum fee and the job will be cancelled.
When a Customer Posts a Job we may pre-authorize payment of a $1 on the payment card added to the app. A Job will only be posted when the pre-authorization is successfully received. This pre-authorization will be released if the Job is cancelled or at the time of final payment.We reserve the right to take the pre-authorization amount in the event the payment for a job is not fully collected and you accept our right to do this.
A Job is posted at a pre-determined price, which may be per hour or per Job. The price includes Stress-Free Maids, LLC’s commission, which is a percentage of the price of the Job and may vary from time to time at Stress-Free Maids, LLC’s sole discretion. For Jobs that have a per hour price the minimum hourly requirement will be charged in full regardless of the time spent by the Provider in doing the Job. Subsequent hours after the minimum hourly requirement will be charged per minute. Stress-Free Maids, LLC reserves the right to change prices at any time.
When a Job is completed Stress-Free Maids, LLC calculates the final amount to be paid, including applicable discounts. The Customer may release payment or Stress-Free Maids, LLC may take payment.
The Customer agrees to hold sufficient funds in their account to pay the final amount as it becomes due and will not Post a Job unless they can pay for it. We may, at our sole discretion, not allow a Customer to Post a Job if we are outstanding the payment for a prior Job.
Stress-Free Maids, LLC does not accept cash payments. All Jobs are posted using a valid payment card and final payment is taken from the card once the Job is completed. Stress-Free Maids, LLC reserves the right not to accept certain payment cards including, but not limited to, pre-payment cards.
Stress-Free Maids, LLC Providers are paid up to 10 working days after the Customer has paid for the Job, directly into a nominated bank account.
Stress-Free Maids, LLC may use Payment Services at our complete discretion to facilitate payment card processing. Stress-Free Maids, LLC will ensure that the Payment Services comply with such financial and other relevant regulations but will not be responsible for the performance of the Payment Services.
Stress-Free Maids, LLC does not directly hold payment card information.
Stress-Free Maids, LLC will be responsible for paying the fees charged by the Payment Services.
Disputes and Dispute Resolution
If the Customer is not satisfied that the Provider has completed the Job to the performance and/or quality the Customer may reasonably expect, the Parties may enter into a Dispute. The Parties may also enter into a Dispute if the Provider is not satisfied the Customer has correctly described the Job to be done. In the event of a Dispute the Parties hereby agree to negotiate a settlement in good faith and Stress-Free Maids, LLC will act on behalf of the Provider to reach a mutually agreed settlement between the Parties, with the exception to extreme circumstances, including but not limited to claims of theft and property damage. In the cases of extreme circumstance the Provider is responsible for all settlements and liability in reaching a settlement between the parties.
If the Parties cannot reach resolution between themselves it will be escalated to Stress-Free Maids, LLC and we will offer a recommendation for settlement of the Dispute. Stress-Free Maids, LLC will request information to be provided by both Provider(s) and Customer and you agree to provide information that may be reasonably available to support Stress-Free Maids, LLC in proposing a resolution. The Parties are under no obligation to accept any recommendation from Stress-Free Maids, LLC, which is not binding.
In its decision Stress-Free Maids, LLC may impose a solution on the Parties, which may include a solution for final payment. In so-doing the Parties accept that Stress-Free Maids, LLC may impose such a solution. Should either Party decide to take further action beyond Stress-Free Maids, LLC’s final decision, Stress-Free Maids, LLC will provide information to a court or other body of competent jurisdiction and will absorb reasonable expenses in so doing. In no event will Stress-Free Maids, LLC incur costs higher than the original agreed price of the Job.
Stress-Free Maids, LLC reserves the right, at our sole discretion, to terminate the account of a User who it deems is entering into an excessive number of Disputes.
Loss or Damage
If the Customer suffers loss or damage to their property and attributes the loss or damage to a Provider(s), in the first instance the Parties should try to resolve between themselves, which Stress-Free Maids, LLC may facilitate. Stress-Free Maids, LLC will initiate a claims procedure if the loss or damage is reported to us and may take further action including reporting the matter to the police.
The absolute limit on any damage claim that we accept on behalf of the Provider(s) is $50.
Recommendations and Reviews
Customers and Providers are encouraged to offer reviews for each other each time a Job is completed. You agree to provide a prompt review that is true and fully reflects your experience with the Customer or Provider with who you have engaged.
Stress-Free Maids, LLC reserves the right to terminate the Accounts of Users who repeatedly receive poor reviews.
Promocodes and Vouchers
Stress-Free Maids, LLC may at our discretion issue a Promocode (or Voucher) to a Customer offering a discount from the total price of a Job. Such Promocodes are one time usage codes, have a finite expiry date and may only be applied one code per job. If the full value of a Promocode is not used in a Job the residual unused value will be lost. A Promocode may be withdrawn at anytime at our sole discretion.Only one promocode may be used per household.In order for the Promocode to be applied to a Job it must be entered into the app/site before the completion of a Job. The Customer will be still be required to enter a payment card when a Promocode is used in order that any payment in excess of the value of the Promocode may be charged.If the Customer has entered more than one Promocode into the app the highest value unexpired code will be redeemed first, one per Job.We may enter into agreements with third party companies where Promocodes are purchased by Customers at discounted prices. In such a case the sale agreement is between the Customer and the third party company and all issues relating to the redemption of the Promocode need to be addressed with the third party company. Stress-Free Maids, LLC disclaims any liability in this regard.
When entering a Promocode the Customer will receive a message that it has been successfully entered. At Stress-Free Maids, LLC’s discretion we may or may not provide any further information about a Promocode and we do not guarantee a Promocode may be applied to any particular Job.
Recurring Price Structure
If you decide not to continue our recurring service after the first cleaning, you will be charged the one time cleaning price.
Because we reserve a time specifically for you, please make any schedule changes before 12 p.m. the day before service to avoid incurring a $50 cancellation fee. We appreciate your understanding.
Right to Refuse Service
Providers have the choice to leave upon arrival if the home is in extreme condition or feel unsafe/threatened. If you book a cleaning online that is not reasonable, such as a cleaning up after a large party, the providers may refuse service on the spot and you will be charged the maximum cancellation fee.
Booking a service online doesn’t guarantee you a spot for that date/time. You will be contacted by email with a confirmation.
Any refunds will not be given if not contacted within 24 hours of the cleaning nor will any re-cleans be done if not notified within 24 hours.
If the pricing calculator underestimates the price of your cleaning and the condition of your home is much worse than predicted or the Provider is not happy with the price given, we do have permission to either adjust the price or refuse the service.
Stress-Free Maids, LLC is pleased to hear from users and welcomes your comments regarding our products. You alone are responsible for any communication, message, and/or other content that you post, upload, submit, transmit or share with Stress-Free Maids, LLC on this website, by electronic mail or otherwise, including but not limited to, any data, questions, comments, suggestions or the like (collectively "User Communications").By transmitting or posting any User Communications, you represent and warrant that such User Communications are your own original work and will not infringe or violate any copyright, trademark, trade secret, rights of privacy, rights of publicity or any other applicable laws. Stress-Free Maids, LLC does not endorse or sponsor any such User Communications submitted by you or other users of this website.
Stress-Free Maids, LLC expressly disclaims any duty to update or revise the materials on this website, although Stress-Free Maids, LLC may modify the materials at any time without notice. Your use of this website is at your sole risk, and you assume full responsibility for any costs associated with your use of this website. Stress-Free Maids, LLC shall not be liable for any damages of any kind related to your use of this website.
Advertisements and Promotions
Stress-Free Maids, LLC may run advertisements and promotions from third parties on our Site. Your business dealings or correspondence with, or participation in promotions of, advertisers other than Stress-Free Maids, LLC, and any terms, conditions, warranties, or representations associated with such dealings, are solely between you and such third party. Stress-Free Maids, LLC is not responsible or liable for any loss or damage of any sort incurred as the result of any such dealings or as the result of the presence of such non- Stress-Free Maids, LLC advertisers on our Site.
Errors and Omissions
Occasionally there may be information on this website that contains typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing, promotions, offers, and availability. We reserve the right to correct any errors, inaccuracies or omissions and to change or update information or cancel orders if any information on this website is inaccurate at any time without prior notice to you.
Modification and Notice
You agree that Stress-Free Maids, LLC may modify these Terms and Conditions and any other policies on our Site at any time and that posting the modified Terms and Conditions or policies on our Site will constitute sufficient notice of such modification.
Assumption of Risk
You acknowledge and agree that there are risks associated with utilizing an Internet-based marketplace for the sale of goods, including but not limited to, the risk of failure of hardware, software and Internet connections, the risk of malicious software introduction, and the risk that third parties may obtain unauthorized access to information stored within your Account. You acknowledge and agree that Stress-Free Maids, LLC will not be responsible for any communication failures, disruptions, errors, distortions or delays you may experience when using the Stress-Free Maids, LLC Service, however caused.
Stress-Free Maids, LLC takes no responsibility for and will not be liable for any losses, damages or claims arising from the use of the Stress-Free Maids, LLC Service, including, but not limited to, any losses, damages or claims arising from (a) server failure or data loss, (b) forgotten passwords, or (c) “phishing,” spam, viruses, third-party attacks or any other unauthorized third-party activities.
Any relevant terms and conditions, policies and notices shall be governed by and construed in accordance with the laws of USA without giving effect to any principles of conflict of law. You hereby consent to the exclusive jurisdiction of Chicago, Illinois USA in respect of any disputes arising in connection with the website, or any relevant terms and conditions, policies and notices or any matter related to or in connection therewith.
These Terms contain the entire agreement, and supersede all prior and contemporaneous understandings between the parties regarding the Stress-Free Maids, LLC Service. These Terms do not alter the terms or conditions of any other electronic or written agreement you may have with Stress-Free Maids, LLC for the Stress-Free Maids, LLC Service or for any other Stress-Free Maids, LLC product, feature, service or otherwise. In the event of any conflict between these Terms and any other agreement you may have with Stress-Free Maids, LLC, the terms of that other agreement will control only if these Terms are specifically identified and declared to be overridden by such other agreement.NoticesWe may send you any notices by email to the address that you have provided. You will be deemed to have received a notice at the time that the email is sent. Please keep your email address information up to date.
Comments or Questions
Terms and Conditions last updated on June 2, 2022.